Vetrina Digital Products
Terms and Conditions
These terms and conditions ("Agreement") govern your participation in any Digital Product including Courses and Downloadables ("Product") offered by Vetrina Group Inc. ("Company"). By accessing the Product content and materials, you agree to abide by these terms and conditions.
2. Intellectual Property
2.1 All Product content, including but not limited to lessons, videos, templates, and any other materials provided through the Company's platform (Kajabi), are the intellectual property of the Company and are protected by copyright laws.
2.2 You are granted a limited, non-exclusive, non-transferable license to access and use the Product materials for your personal learning purposes only. This license does not grant you the right to reproduce, distribute, sell, or otherwise exploit the Product materials.
2.3 You agree not to disclose, share, or distribute any Product materials to third parties, including friends, family members, or other businesses.
3. Access to Product Materials
3.1 Upon successful registration and payment for the Product, you will be granted access to the Company's platform (Kajabi) with a unique login and password.
3.2 You are solely responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account.
4. Payment Terms
4.1 Payment for the Product can be made using credit or debit cards from any country.
4.2 The Company provides a variety of pricing options to cater to your requirements, subject to the Company's discretion:
- Single User License: designed for individual team members
- Team License: caters to 5-10 users across 1-3 stores with discounted rates
- Enterprise License: serves 10+ users across 3+ stores, offering custom pricing and volume-based discounts
- Group Discounts: available for organizations with larger enrollments
- Custom Training Program: offers personalized training solutions
- Hourly Coaching: offers one-on-one sessions with diverse pricing tiers based on license type and customization requirements. Please note that Hourly Coaching is separate from the Product fee and is not included in it.
5. Refund Policy
5.1 At Vetrina, we want you to have the best experience with our Digital Products. Our refund policy is fair and transparent. Here's how it works:
- Full Refund: You can get a full refund within the first 24 hours after you sign up. This gives you time to explore the initial materials and see if it's the right fit for you.
- Partial Refund: After the initial 24-hour period, we understand life can get unpredictable. If you need to cancel later, we'll consider partial refunds on a case-by-case basis, especially for unexpected circumstances.
5.2 To request a refund, simply contact our friendly support team at [email protected] with your full name, course name, and reason for the request.
5.3 We'll process refunds quickly, usually within 5 business days, and the amount will be credited back to your original payment method. Please keep in mind that certain fees, like enrollment processing or administrative charges, may be non-refundable. We'll always be upfront about any non-refundable aspects.
5.4 Your learning journey matters to us, and we're here to support you every step of the way. If you have any challenges or concerns during the course, don't hesitate to reach out to us.
6. Price Changes
6.1 The Company reserves the right to change the Product Fees at any time. Any changes in the Fees will be communicated to you in advance. Price changes will be effective from the start of the next billing cycle following the date of the price change.
6.2 As permitted by applicable law, you accept the new price by continuing to use the Product after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by canceling your Product subscription before the price change goes into effect. Please carefully review any notifications of price changes.
7. Promotional Offers
7.1 We may offer special promotional offers, plans, or memberships from time to time. Company determines offer eligibility at its sole discretion, and we reserve the right to revoke an offer and put your account on hold if we decide you are not eligible.
7.2 We may use information such as payment method or an account email address used with an existing or recent Product membership to determine offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the offer or in other communications made available to you.
7.3 We may offer a promotional fee or discounted trial period ("Trial Period") from time to time. To activate the Trial Period, you must (i) subscribe to the eligible plan of your choice; and (ii) provide an Authorized Payment Method at enrollment.
7.4 Upon the expiration of the Trial Period, we will charge your Authorized Payment Method the full price of the applicable plan starting on the day the Trial Period ends unless you have cancelled before the expiration of the Trial Period. You will then be charged monthly or annually, as applicable, at the then-current rate for your selected plan until you cancel or change to a different one.
7.5 Before the expiration of the Trial Period, we will notify you of the upcoming end of your Trial Period by email to your Primary Email Address. If the Authorized Payment Method we have on file for you is declined, you must provide us with a new, valid Authorized Payment Method, or we reserve the right, without further notice, to immediately suspend or cancel your Account and your continued use of the Platform.
8. Account Management
8.1 You are responsible for managing your account and any associated content within the Product platform. The individual enrolling in the Product ("Participant") will be the contracting party for these Terms and will be the person authorized to use the account provided.
8.2 If the Participant is enrolling on behalf of an employer or other entity, the employer or entity will be the contracting party. The Participant must use an employer-issued email address and represent that they have the authority to bind the employer or entity to these Terms.
8.3 Account sharing is not permitted. Each Participant's account is intended for individual use and may not be shared with others. You may not associate a single account with multiple individuals unless expressly permitted by the Company.
8.4 Depending on the chosen pricing plan, you may be able to grant access to employees or contractors acting on your behalf ("Admin Users"). Admin Users must provide their full legal names and valid email addresses. You are responsible and liable for all Admin Users' access and use of your Account and/or the Platform and their compliance with these Terms. You, not the Company, will be responsible and liable for all access, activity, and use of your Account and/or the Platform, whether or not you authorized such activity.
8.5 You agree that the Company can provide all disclosures and notices related to your account by posting such disclosures and notices in your account dashboard or emailing them to the Primary Email Address. You must monitor the Primary Email Address and ensure it can send and receive messages. Any disclosures and notices shall be considered to be received by you within twenty-four (24) hours of the time they are posted to your account dashboard or emailed to you.
9. Affiliate Marketing
9.1 The Company may offer an affiliate marketing program to eligible participants ("Affiliates"). Affiliates may promote the Product and earn a commission for successful referrals made through their unique affiliate link.
9.2 The eligibility requirements and other conditions for becoming an Affiliate will be disclosed when you sign up for the affiliate marketing program or in other communications made available to you.
9.3 The Company reserves the right to modify, suspend, or terminate the affiliate marketing program at any time without notice.
9.4 Affiliates agree to comply with all terms and conditions related to the affiliate marketing program as outlined by the Company.
10.1 The Company provides the Product content for educational purposes only. The Product is designed to impart knowledge and skills relevant to cannabis retail management. While we aim to provide accurate and up-to-date information, the Company does not guarantee any specific outcomes, results, or financial performance arising from your participation in the Product.
10.2 The information, strategies, and techniques provided in the Product are intended to contribute to your understanding of cannabis retail concepts. However, the Company does not make any promises or guarantees regarding your ability to achieve specific financial results, business growth, or profitability as a direct result of taking the Product.
10.3 Any examples, case studies, or success stories shared within the Product are provided for illustrative purposes and do not guarantee that you will achieve similar results. Business success is influenced by various factors, including market conditions, individual effort, and business decisions, over which the Company has no control.
10.4 The Company strongly advises that you independently assess and apply the concepts learned in the Product within the context of your unique business situation. It's important to understand that your success in the cannabis retail industry depends on various factors beyond the scope of the Product.
10.5 By participating in the Product, you acknowledge and agree that the Company is not responsible or liable for any financial losses, business disruptions, or unfavorable outcomes that may result from your business decisions, regardless of whether they were influenced by the Product materials.
11. Newsletter and Promotional Emails
11.1 By signing up for the Product, you agree to receive our weekly newsletter and promotional emails. These communications will provide valuable insights, updates about the course, industry trends, and special offers related to our products and services. You can choose to unsubscribe from these emails at any time by using the "unsubscribe" link provided in the emails. Please note that even if you unsubscribe from promotional emails, you will continue to receive important course-related communications.
11.3 By enrolling in the Product, you acknowledge and accept these terms regarding our newsletter and promotional emails.
12. Governing Law
12.1 This Agreement shall be governed by and construed in accordance with the laws of the province of Ontario, Canada.
13. Contact Information
13.1 For any questions or concerns regarding these terms and conditions, please contact [email protected] via email, or send a letter to: Att: Vetrina ℅: 14 Bridgeview Court, Wasaga Beach, Ontario, L9Z 2V8, Canada